Help center
Frequently asked questions
We hope to make this as easy as possible — here are the questions families ask us most.
Where do you deliver?
We deliver across all of Manatee County and Sarasota County, including Anna Maria Island, Holmes Beach, Bradenton Beach, Longboat Key, Lido Key, Siesta Key, Casey Key, Sarasota, Bradenton, Palmetto, Parrish, Ellenton, Lakewood Ranch, Palmer Ranch, University Park, Osprey, Nokomis, and Venice. Airport delivery is available for a surcharge.
Do you offer customer pickups?
Not at this time — but stay tuned! We're working on a customer showroom and pickup location.
Can I select my delivery time?
Yes! At checkout you'll request a 2-hour delivery window. We confirm the day prior. Requested times aren't guaranteed, but we always try to accommodate.
Do I need to be present at delivery?
No. As long as we have access to the room/house, we're happy to drop off your gear before you arrive (we'd still love to meet you!).
What is your delivery fee?
It includes delivery, pickup, and setup. Sarasota/Bradenton: $25; Lakewood Ranch/Parrish/Ellenton: $30; Venice/Osprey: $45.
Do you offer contactless delivery/pickup?
Yes! Just let us know and we'll drop your gear at the location you provide.
When is the best time to book?
As soon as you know what you need — popular items sell out fast. Same-day bookings incur a $50 fee and delivery times can't be guaranteed.
What are your hours?
We're available by call, text, or email 8am–6pm, and deliver 8am–6pm Monday–Sunday. After-hours requests may incur a $50 fee.
What is Florida law on car seats?
Please refer to the FLHSMV website. For safety and liability reasons, we do NOT install car seats; instructions are provided when possible.
What is your cancellation and change policy?
Cancellations 15+ days prior: refund minus a 10% fee. 14 days or less: non-refundable. If Kiddos must cancel, you receive a full refund.
Is there a minimum number of rental days?
We have a 3-day minimum; beyond that, rent for as many or few days as you like. Shorter rentals are charged at the 3-day minimum rate.
What happens if an item is lost or broken?
A full replacement fee is charged to the customer. This applies to items left unattended at pickup/drop-off as well.
Are your items cleaned and sanitized between rentals?
Absolutely. Every item and its linens are meticulously cleaned and sanitized with natural, nontoxic, baby-safe products between every rental.
How do you calculate days in a rental?
Each day you select counts as 1 day. We don't double-book items so we have adequate time to clean and sanitize between rentals.
Do you offer long-term discounts?
Yes! Any items booked for 30+ days get a 25% discount automatically applied at checkout.
What is included in the delivery fee?
Delivery and setup of your items (excluding car seats and safety items), plus pickup of the same items on the day of your choosing.
What fees do you have?
A delivery fee ($25–30 depending on location), an airport surcharge, a same-day fee ($50), and applicable tax. Damage/cleaning fees ($25–50) and replacement fees may apply.
Can you accommodate same-day orders?
We almost always can! You'll need to accept flexible delivery times. A $50 same-day fee applies to same-day or after-hours orders.
What if gear comes back broken or really dirty?
Customers are responsible for maintaining the gear's condition. A $25–50 cleaning fee per item applies if items are excessively dirty; a full replacement fee applies for smoke-damaged gear.
Do you install car seats?
No. We have a strict policy prohibiting us from installing car seats. Manuals are provided when possible.
Do you have insurance?
Yes we do! The health and safety of you and your littles is the most important thing to us.
Still have questions?
We're happy to help — call or text us, or send an email. We're available 8am–6pm, Monday through Sunday.